I originally booked the Grand City Tour. However, the tour was overbooked by 1 person and I volunteered to get off and go on another tour. Gray Line put me on the City & Sausalito tour instead, gave me a free pass for the Sausalito ferry, gave me $20 back, and offered to buy me a cup of coffee from the cafe next door while waiting. When the next tour was ready one of the employees walked me over and let me on the bus first. I was very pleased with how I was treated.Douglas was the tour guide and he was simply awesome. He looked and sounded a bit like Bill Murray and was just as funny. He was incredibly knowledgeable of the city and its history. We followed him to Fish And Chips for lunch in Sausalito and it was good. I liked him enough I gave him the $20 as a tip for the tour.I rode the ferry back to Fisherman's Wharf. The views leaving Sausalito, passing the Golden Gate Bridge and Alcatraz, and returning to the city were beautiful. I was never able to take the Grand City Tour but I thoroughly enjoyed the City & Sausalito tour and would highly recommend it to others. If you're lucky enough to have Doug as your guide then enjoy the ride.

Making the online booking was ok. However they don't offer the 20% discount to Bay Area residents though.