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Terms and Conditions

Due to new security regulations, guests are not allowed to bring luggage on board any motor coach or leave luggage at the Post Street office.

All online bookings must be made at least 24 hours prior to departure.

Bookings made less than 24 hours prior to departure can only be honored if they are called in to our office.

Contact us at [email protected] or call us at (415) 353-5310; To confirm your reservation and arrange hotel pick up from San Francisco, South San Francisco Hotels and San Francisco Airport Hotels. 

If you are booking from a Hotel that is in South San Francisco or near SFO (airport), Please note that pickups occur in the mornings only and there are NO afternoon pickups.

All tours with the exception of "Hop On Hop Off" include pick-up and return to most San Francisco hotels. For Hotel Pick Up information, please click here.

Approximate tour durations begin at the time of check-in.

Acceptable forms of payment include cash, traveler's checks, Visa, MasterCard, American Express, Diner's & Discover Card.

24-hour notice required for full refund on any canceled tour.*

Prices subject to change without notice.

*All Alcatraz sales are final

Tour prices do not include meals.

During the winter season (November - April) some tours may be cancelled due to insufficient bookings. Please call at least 24 hours before travel in order to confirm your tour.

Vehicle size is subject to the number of passengers on the tour.

Group Charter and foreign language rates are available. Please call to inquire.

Please be sure to take any items with you before exiting the vehicle. Gray Line of San Francisco is not responsible for any lost items left in our vehicles.

Helicopter Tour is operated by S.F. Helicopter Tours.

Gray Line of San Francisco assumes no responsibility for delays caused by breakdowns, traffic conditions, inclement weather, accidents and other conditions beyond our control.

Gray Line of San Francisco is a full-service and fully insured transportation company, under the authority of Public Utility Commission #14080-A and U.S. Department of Transportation #961436

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